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You don’t need to be sitting at your desk to take advantage of call logging in your CRM using App Connect integrations. Once enabled, whether you’re on your phone or at your desk, calls will be saved in your connected CRM along with transcript summaries. To learn how to enable this feature, watch the short video below.

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Go to Admin section

From the More menu, select Admin.
You must already have a connected CRM and be a RingCentral Admin user to access this section.

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Enable Server-Side Call Logging

Click on Server-side call logging (Beta) > Server-side logging. Set the value to Enable for Account. Click Save. Go to the main Admin menu then Managed settings > Activity Logging > Call log details. Scroll down and expand Call transcript, Smart summary, and Link to recording. Toggle the Values to on. That’s it. Now, when any call completes, whether you’re at your desk or on your mobile, the call will be logged to your connected CRM along with call details and summaries.
Depending on the duration of the call, it can take several minutes before your call summary is written to your CRM.